Empowering Store Associates with an AI-Enabled Customer Experience
A fortune 500 retailer offers a breadth of products to customers. From hardware to livestock supplies and beyond, at any point, employees must be able to guide customers to the right products for their needs. However, rarely can an employee know all options available to the customer for every product category. As a result, the sales process can become a challenging customer service experience. Needing to streamline how team members help customers and increase sales, an industry-leading company turned to UDig to help develop an AI enabled artificial intelligence solution. They wanted to build a UX prototype to visualize their future-state vision and then bring that solution to life. Ready for the challenge, our team moved quickly to help them create their custom AI software.